A major global player in AI translation software industry is looking to fill a Support Engineer position. 

 JOB SUMMARY

• Provide timely and effective support to domestic customers in Japan as part of the global support team.
• Work for a major global player in the AI translation software industry.
• Location: Tokyo (Roppongi) or Nagoya area.

RESPONSABILITIES

• Manage technical inquiries and issues via phone, email, chat, web conference, or on-site.
• Collaborate with support teams globally to ensure consistent support.
• Monitor and troubleshoot company’s cloud services on Linux servers.
• Assist with installation of server software on-site or in the cloud.
• Conduct product demonstrations and provide instruction to customers and prospects.
• Offer English and Japanese translations, user guides/manuals, and training sessions.

 QUALIFICATIONS

• Bachelor’s degree or equivalent, preferably in a technical field.
• 5+ years of hands-on customer support and troubleshooting experience in Linux environments (experience with RHEL/CentOS or equivalent Linux is a plus).
• Experience managing cloud services on platforms like AWS is desirable.
• Familiarity with product documentation, manual creation, or website management/localization is a plus.
• Additional experience with MongoDB, Redis, RabbitMQ, Docker, NodeJS, Zendesk, Git is advantageous.
• Strong competency in MS Office.
• Excellent problem-solving and multitasking skills.
• Native Japanese speaker with business-level proficiency in written and spoken English.